Transparent Pricing, Real Results

Yes, both packages require that a 12 month agreement is signed alongside signing our Master Services Agreement.

Our technical staff are encouraged to continuously advance their expertise by attending annual conferences, utilizing dedicated time for professional development, and receiving bonuses for obtaining job-relevant certifications. Techfive also fully covers all expenses related to certification.

To gauge the ROI of Managed Support, compare the costs of our comprehensive service agreement against those of hiring, training, and maintaining an in-house IT team. Opting for Managed Support also offers benefits such as operational redundancy and access to a diverse range of specialized IT skills.

Assessing the ROI of cybersecurity is less direct but no less crucial. It's a proactive investment in your business's longevity and reputation. Recognizing the substantial costs and potential damage of cybersecurity incidents, our services are designed to substantially mitigate these risks, making it a prudent and positively impactful investment for your business's future.

Services are billed monthly at a fixed rate, encompassing all features and labor specified above. Any hardware purchases will incur separate charges, distinct from your service agreement.

If you sign up for our Managed Support plan, our Cybersecurity Suite is a required addition. As your outsourced technology partners we don't feel comfortable offering anyone technology support without robust cybersecurity protection included.

The Cybersecurity Suite itself can be purchased separately from our Managed Support plan.

Check out these questions — if you can relate to a few, working with Techfive is probably right for you:

• You understand that technology is an integral part of your business operations that can no longer be handled by an unqualified staff member or friend.
• You equate technology (and security) as an operational expense and realize it is a necessary part of a functioning business.
• You recognize the risks of not securing your business from cyber threats.
• You are tired of your business being slowed down by technical problems.
• You don't want to build and manage an internal IT department.
• Trying to manage your increasingly complex business technology is a burden on your day-to-day.
• You are tired of being pulled away from your top priorities to deal with burning IT fires.

If your business experiences a cybersecurity incident, we advise reaching out to your cyber-insurance provider first. They'll connect you with an Incident Response (IR) team.

Techfive doesn't provide Incident Response services, but we'll collaborate with the IR team from your insurance to help get your services back up and running.

We will review your questionnaire, examine your network to confirm the validity of any given answers and then help you to answer your questionnaire honestly.

The 24/7 SOC vigilantly monitors your comprehensive IT infrastructure — including applications, servers, system software, computing devices, cloud workloads, and the network — around the clock, every day of the year, for indications of known exploits, suspicious activity, unauthorized access, bypass attempts, lateral movements, malicious traffic, and more.

The response to a detected vulnerability is determined by its severity and urgency. Should the vulnerability be under active exploitation, constituting an incident, we advise contacting your cyber insurance provider to engage with a specialized Incident Response team.

Conversely, if vulnerabilities are identified during our audit and discovery phases, our security team will promptly act to mitigate the risk by addressing the vulnerability.

Cybersecurity evolves in tandem with technological advancements, necessitating the continuous upskilling of our team. To support this, we provide opportunities for our team to attend annual conferences, allocate dedicated time for professional development during work hours, and offer bonuses for earning job-relevant certifications. Techfive commits to covering all expenses related to these certifications.

Yes, our logo will show up in your devices system tray. Clicking on it opens our ticket portal.

Our internal processes require that all inbound requests are acknowledged and responded to within 12 minutes of receiving them.

There's no strict limit; we're equipped to meet your requirements. Generally, our services are tailored for companies managing between 25 to 250 devices.

Yes, we can accommodate different technology needs. However, we recommend our pre-built technology stack, designed with top market tools to offer the best support experience.

We offer 24/7/365 support at an elevated rate.